Complaints Policy – The Harry Kazmi Foundation

The Harry Kazmi Foundation is committed to acting with integrity, professionalism, compassion and accountability. We welcome feedback and take complaints seriously as part of improving our work and supporter experience.

What You Can Complain About

Complaints may relate to:

• Fundraising activities
  • Donations or payments
  • Communications or marketing
  • Website content
  • Volunteer or representative behaviour
  • Safeguarding concerns
  • General service or conduct issues
  
  

How to Make a Complaint

Complaints can be submitted by email or in writing.

Please provide:

• Your name and contact details
  • A clear description of the complaint
  • Relevant dates or supporting information
  
  

Complaints Process

We aim to:

• Acknowledge complaints promptly
  • Investigate concerns fairly and confidentially
  • Respond within a reasonable timeframe
  • Take appropriate action where necessary

Where appropriate, complaints may be escalated to Foundation leadership or trustees.

Fundraising Complaints

The Foundation aims to follow good fundraising practice and principles of transparency, honesty and respect.

If you are dissatisfied with the outcome of a fundraising complaint, you may also contact the Fundraising Regulator.

Safeguarding Concerns

Any safeguarding-related concerns involving children or vulnerable individuals will be treated as a priority and may be referred to appropriate authorities where required.

Contact

Complaints should be directed to:

The Harry Kazmi Foundation
Email: support@hkfoundation.org.uk